But, there was a significant decline in satisfaction with data transfer speed, with this index score plummeting 9 points from 76 to 67. In terms of satisfaction with various aspects of the ISP customer experience, the ACSI report shows a large gain in satisfaction with the ease of understanding the bill (from 69 to 75). With its satisfaction index slipping a point to 56, Comcast was this year’s lowest-rated ISP. AT&T took the top ranking this year on the back of a 4-point gain (to a score of 69), while FIOS slipped 3 points to a score of 68. As was the case among pay-TV providers, AT&T U-Verse and Verizon Communications (FIOS) were the leaders, though with their rankings flipped. Meanwhile, internet service providers remained at the bottom of the heap again this year, though their overall index reading was unchanged from last year.
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